About The Role
You will be working Sunday to Thursday, 40 hours per week, on a permanent, full-time basis.
Main Duties & Responsibilities of the Role- BSQ:
- Work closely with the Account Manager and the onsite management team to ensure that all aspects of the contract are carried out in a uniform and professional manner at all times with clear dialogue and discussion. Take direction from the Account Manager and FOH Manager and at all times work with the joint service and financial aims of both Allen & Overy and OCS.
- To fully understand and implement the Scope of Service, Specification, KPI's, SLA's, Financial responsibilities and Management Reports. Furthermore, to advise and take an active part in the development of the contractual scope of service. Understanding and knowledge of the successful processes used across the whole portfolio thus ensuring a uniformity of approach.
- Key point of contact with the client. Responsible for Service Planning, Delivery & Quality Monitoring to BSQ
- Responsible for ensuring that the Security Vetting of all staff is fully compliant with the client's procedures and are implemented and adhered to without exception. In addition to ensure that the staff are fully trained and completion of the appropriate level of initial vetting administrative procedures ensuring contractual and legal compliance at all times.
- Day to Day communication with Strand Site Management on all contractual services
- Developing, Planning & Satisfying Training requirements and targets for all contract personnel in conjunction with the company procedures and in line with the client's cultural and operational requirements. Ensuring that 100% of job-chats with Cleaning & Support Staff are carried out with all contractual personnel. Being responsible for the wellbeing and welfare of all staff.
- Conducting initial Disciplinary/ Control measures as set by the company/ Line Manager in line with the company procedures and within the levels agreed for the role accountability in conjunction with HR.
- Full understanding and implementation of all Health and Safety regulations and safe systems of work in conjunction and with the support of the H&S team.
- Wage budget control in line with the contractual process and in discussion with client/line management. No overtime or additional hours to be allocated without prior client and senior management written approval.
- Ensure effective Supervision, and cover for any shifts or events as may be required ensuring that you have proactively planned ahead and made the management team aware of any issues, they are likely to encounter.
- An innovative/ pro-active approach in challenging the service requirements and the delivery of services in order to deliver continuous improvement within a happy, helpful workmanlike environment.
- Take part in Operational Meetings and ensure recommendations from meetings are trialled and/or implemented within a mutually agreed timescale. Introduce new ideas and innovations positively and project a positive outlook even in the face of adversity.
- Respond within the mutually agreed timescale to any customer complaint and implement immediate action as required. Report actions back to the client and liaise accordingly.
- Implement and maintain work schedules and ensure sufficient support for all ad hock events and works fully. Manage subcontracted support staff and services including but not limited to Waste personnel, laundry and other tasks as may be subject to change from time to time.
- Be subject to ongoing reviews and changes as may be necessary and upon discussion.
- Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas, and that morale remains high.
- Ensure that the OCS safety image is reflected positively through your actions and those of your subordinates.
- To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety.
- Take responsibility for ensuring that a safe system of work is produced and communicated to employees (subordinates) prior to the commencement of the work activity and for all tasks.
- Take responsibility for ensuring that plant and equipment is maintained and fit for purpose alog with all appropriate stock levels of consumables and supplies.
Requirements:
Desirable, educated to GCSE/ O Level in at least 3 subjects, including English Language
Ideally qualified to:
City and Guilds 764-1 & 2 in cleaning and supervision BICs or NVQ Assessor
BICs Level 1. NVQ Level 1 - Cleaning and Support Services. Experience from a Hospitality or Hotel Mgt training
Essential: Some proven Supervisory / Operational Service Management experience in a similar service environment in an operational role. This would principally include Hotel, Hospitality, Catering Managed Services
Essential: Good Computer Skills with working within the Hotel/Legal sector or the Hospitality/Leisure Industry would be advantageous from a cultural approach. Positive outlook on tasks with strong motivational spirit.
Can achieve and maintain a high operational standard in a prestigious environment
A pro-active and effective Manager who shows strong motivational and communications skills
Experience of working in a client facing environment with the ability to establish strong working relationships
Effective organizational skills with the ability to make decisions. Excellent personnel and motivational management skills. Resilient and robust in nature whilst customer focused ability to follow policy and procedure. An autonomous self-starter who will take ownership for a diverse team