Job Title: Night Porter
Salary: £35,000 per annum
Working contract: Sunday - Thursday
Working hours: 18:00pm to 6:00am
Location: NW3
Profile
Our client holds a large client base amongst resident-controlled estates, managing a portfolio of over 7,000 homes predominantly situated in London and the Home Counties. With 45 years of experience within the property management industry they take an extremely amount of pride in their services with two thirds of their blocks continuing the partnership for over 25 years.
Ideal characteristics
- Approachable
- Security sensitive
- Residential porter experience
Responsibilities:
- Deliver excellent customer service to all residents
- Greet all residents professionally and courteously
- Proactively anticipate resident's needs
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures.
- Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents concerns or complaints, to include a follow up in person or in writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.
If this role would be of interest, please apply with your CV and Niamh will be in touch