Showroom Administrator – Edinburgh
Monday to Friday, 9am to 5:30pm
The role of Showroom Administrator is intended to enable Kitchen Designers to dedicate maximum time to sales and design activity while ensuring the production, procurement and installation functions are working with specifications which support a right-first-time approach and minimise error, remedial cost and delay.
The Showroom Administrator is a critical role in the Client journey and offers a clear progression path to the role of a Design Associate with two pay grade increases (which should take a year). A Design Associate is involved in all aspects of the client project, through to final sign-off of look/ feel and final ordering.
This is a great opportunity for a self-motivated and driven individual who is keen to develop their career.
The Role:
- Showroom upkeep and maintenance (health & safety; stock stationary orders and monitoring; showroom presentation.
- Managing administration duties (client communication; filing; petty cash).
- Showroom diary management to ensure sales cover.
- Liaising and building professional relationships with teams across the business.
- Assisting with the ordering of appliances, worktops, and accessories
- Updating and maintaining accurate job costing sheets
- Tracking orders to ensure progression to meet deadlines and targets for spec flow, delivery and sign-off.
- Meeting and greeting walk-in prospective clients, answering any questions they might have.
- Dealing with customers' complaints according to company's procedures.
- Logging and chasing payments and credits (clients and suppliers).
Person Profile:
- You will have previous work experience in an administrative role – preferably sales admin.
- Strong attention to detail and accurate in producing information.
- Ability to prioritise work and manage multiple tasks.
- Strong written and verbal communication skills.
- Ability to work in a team or alone.
- Will be highly organised and able to coordinate projects through to completion
- Ability to think on your feet and resolve any issues that may arise.
- Experience using CAD design software is beneficial.
- Able to influence others when necessary.
- May on occasion travel to other showroom locations.
- work well under pressure with a positive can-do attitude
- Good IT skills and experience using Microsoft 365
- Experience in using CRM software
- Attention to detail