Technology Manager (Service Management)
- 550183
- Closing at: Sep 6 2024 at 23:55 BST
SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.
Join us on our journey to net zero and help us power change.
About the Role
Base Location: Flexible, however our preference is that you will be based in one of our Scottish sites:- Glasgow, Perth or Aberdeen.
Salary: £63,000 - £94,400 (depending on skills and experience) + performance related bonus + car / car allowance + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
As Technology Manager (Service Management) for SSEN Transmission, you'll provide leadership and accountability for the development and delivery of the Transmission IT Service Strategy which underpins Transmission's Digital Strategy and SSE's ambitions to be the leading energy company.
You'll be responsible for ensuring IT Service Management (ITSM) processes are matured in line with business requirements and that service management standards are set, guaranteeing adherence across increasingly complex IT and OT (Operational Technology) domains.
Key responsibilities for this role will include:
- Developing and delivering a service management strategy which supports the growth of the Transmission business.
- Ensuring compliance with all Business Units, Corporate and Regulatory demands for IT and OT including internal SSE Group audit findings and NIS regulations.
- Defining and delivering processes around operational Risk Management and delivering on associated mitigations for IT and OT alongside SSEN Transmission colleagues.
- Developing and delivering a functional Service Catalogue.
- Defining and implementing service management standards and ensuring ongoing quality, consistency and improvement in individual, team, and departmental performance.
- Working with senior management stakeholders across the Transmission business and critical suppliers to provide strategic direction and a best-in-class service.
What do I need?
To be considered for this role, we would love you to have:
- Extensive experience from a senior Service Management role in supporting business critical systems in a medium/large organisation.
- Understanding of Cyber, IT, OT Operations and regulation compliance would be beneficial.
- Strong leadership of teams that include permanent resources, third parties and contractors.
- Excellent organisation and communication skills with the ability to engage with stakeholders across all levels.
- Deep understanding of ITIL or similar IT Service Management methodology as well as an understanding of Risk Management methodology and best practise processes.
About our Business
SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Further actions
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Laura on / .
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
#LI-LM2
#LI-Hybrid
#LI-TRM