As a 1st & 2nd Line IT Support Technician, you will be responsible for providing technical support to users, ensuring that all issues are resolved in a timely and professional manner. You'll handle everything from day-to-day user queries to more complex technical issues, escalating where necessary. This is a fantastic opportunity for a proactive IT professional to join a dynamic team and contribute to the smooth operation of the organisation's IT services.
Key Responsibilities:
- Provide 1st and 2nd line IT support for all hardware, software, and network-related issues.
- Troubleshoot and resolve user issues in person, over the phone, and via remote support.
- Manage and resolve support tickets in a timely manner, escalating more complex issues to 3rd line support when required.
- Set up and configure new user devices, including laptops, desktops, and mobile devices.
- Assist with network troubleshooting and basic configuration.
- Provide support for common applications such as Microsoft Office 365, Windows, and various in-house software.
- Maintain an accurate log of IT support activities and updates in the asset management system.
- Collaborate with the wider IT team on projects and infrastructure improvements.
- Ensure user satisfaction by delivering high-quality customer service and following up on outstanding issues.
Experience Required:
- Previous experience in a 1st or 2nd line IT support role.
- Strong knowledge of Microsoft operating systems and Office 365.
- Experience with basic network troubleshooting and device configuration.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
Next Steps:
Apply Now!