Recruit Ins are pleased to be working with a multi-award winning and market leading organisation, who offer great training and future scope to progress. Due to their growing business, they are seeking a Major & Complex Loss Adjuster to cover claims in and around Scotland, the role will be home based.
You will use your technical knowledge and experience to proactively investigate Major & Complex Loss claims and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.
Key Skills:
- High level of knowledge of Major & Complex Loss related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ideally ACILA qualified or working towards, with completion within 18 months of joining
- Preference 5 years Loss Adjusting experience
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA's and KPI's
- To be accountable for the satisfactory resolution of any issues
The Package:
- Competitive salary
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Various Voluntary Flexible benefits
- Voluntary Healthcare scheme
- Birthday holiday
- Car allowance
Hours of work: Standard working week is 35 hours, Monday to Friday with flexibility to work from home /office.
If this role interests you and you possess the right skills and experience required, then please submit your application and we will be in touch to discuss further and in confidence.