Customer Service Advisor
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
We are proud to say through our team's hard work and dedication, Peugeot was awarded, a Gold Lion award for 2022, and for coming 12th nationally in the network balanced scorecard.
What you will be doing:
- Our Service Advisors are an integral part of our business and one of the most important customer-facing roles across the business.
- Service Advisors arrange for customers' vehicles to be booked in for services of repairs
- Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being able to understand the instructions provided to complete works/ Job cards
- Record work completed, contact customers if additional work is required, check vehicles coming through the service department
- Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.
- We look at what you can do not what you have done, and career progress and training is something we encourage across all our roles.
What we need from you:
- Driving licence essential
- Fantastic Customer Service with outstanding communication skills
- Automotive Service Department experience preferred
- You will be patient and a good listener
- Must be computer literate with knowledge of MS Office packages
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership.
Location
: Norton Way Peugeot, Works Road, Letchworth, Herts, SG6 1NT
Salary:
Uncapped OTE upwards of £30,500 per annum
Contract:
Permanent
Hours:
Monday to Friday 08:00 to 18:00
Benefits:
32 days annual leave (including bank holidays), increasing after 4 years of service, your birthday off paid, plus additional annual leave purchase scheme • Family-friendly benefits including Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages • Reduced rates on vehicle purchases & maintenance • Recognition of long service, every 5 years • Norton Way "Stars of the Month" award • Free eye tests • Improved Employee Assistance Programme • Tech purchasing benefits • Cycle to Work Scheme • Staff referral bonuses • Along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.
You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, Service advisor, Automotive Service advisor, etc.
REF-216 018