Benefits, Taxation & Income Officer
- Location: Barnsley, S70
- Salary: £12.59 - £23.03 per hour (DOE) / £28.72 Umbrella
- Job Type: Work from home
We are seeking a Benefits, Taxation & Income Officer to join our team. The ideal candidate will have experience in Council Tax recovery, from reminder to insolvency, and possess excellent customer service skills. This role offers the flexibility to work from home and requires a professional with telephone experience, as it may involve answering calls regarding council tax and arrears.
Day to Day of the role:
- Carry out assessments of free school meals, housing benefits, and council tax support, including areas of subsidy loss and discretion.
- Provide a comprehensive Non Domestic Rates Service and Council Tax Service, dealing with account administration and the award of discounts, exemptions, and reliefs.
- Assist in the recovery and enforcement of Council debt, including council tax, non-domestic rates, and overpaid housing benefit.
- Undertake telephone duties, providing information and guidance on various service areas of the council.
- Respond to, investigate, and resolve complex queries, dealing with complaints and difficult customers while maintaining a customer-focused service.
- Maintain accurate records using Benefits, Taxation, and Income specialist systems, ensuring confidentiality.
- Assist in the preparation of data and statistical returns to support compliance management.
- Administer documentation and correspondence, contributing to performance linked to corporate objectives.
- Liaise with internal and external stakeholders, maintaining communication links.
- Suggest improvements for service efficiency and performance.
Required Skills & Qualifications:
- Experience in a Financial Services environment.
- Ability to work to and meet strict deadlines.
- Previous local government experience using authority-based systems.
- Experience in customer services.
- Good communication and interpersonal skills.
- Ability to handle and process large amounts of complex information with accuracy.
- Ability to work under pressure, meet tight deadlines, and work effectively both independently and as part of a team.
Benefits:
- Competitive hourly rate.
- Flexibility to work from home.
- Opportunity to contribute to the community.
Please apply today for a chance of an immediate interview!
What Reed can offer you as a temporary employee:
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's