Operations Supervisor
The Operations Supervisor keeps the wheels of our business turning, and delivers the safe, reliable and punctual service our customers and clients expect and deserve.
Skills and knowledge
- Local area knowledge of Heathrow Airport and West London.
- Experience of at least running either regulated bus services or airside operations.
- IT skills - including Microsoft Suite, Coach Manager and OmniDas.
- Understanding of rotas and allocations.
- Willingness to learn and develop, with a can-do approach.
- Ability to react efficiently and decisively.
- Problem solving skills.
- A calm head under pressure.
- Understanding of Domestic GB and EU driving hours regulations.
- Ideally, a Category D Licence.
- To be a self-starter and team player.
You'll need to have:
- Full UK driving licence with a Cat D entitlement.
- Minimum two years driving experience.
- Certificate of Professional Competence (CPC).
- 5-year checkable work or education history.
- Clean criminal record.
Key tasks will include ensuring:
- Vehicle run-out and run-back is handled efficiently without delays.
- All Drivers have CPC, Driving License, and uniform.
- Covering, updating and allocating Crew and Private Hire movements efficiently to
ensure we're on time, every time.
- Service operated is fully covered in the event of driver or vehicle non-
availability, regulated and punctual.
- Drivers are aware of road closures and diversions.
- Conducting fact finds where necessary for early running, unnecessary delays, non-
compliant operation, or incidents.
- High-quality customer service is provided by phone and email.
- Driver compliance with Domestic GB and EU driving hours.
- Drivers' enquiries are resolved promptly.
- Completion of end of shift handover daily.
- Compliance checks 10% of run out daily or run backs (e.g. run out gate checks/run
back audits) are carried out, and documentation is stored correctly.
- All VCR cards are issued and returned ensuring they are completed correctly.
- Vehicle breakdowns and defects are dealt with promptly, in collaboration with
Engineering Team, and PMI/MOT/40K vehicles are provided on time. Vehicle breakdowns
are recorded in Freeway.
- Accidents and incidents are dealt with promptly, with relevant evidence and reports
captured.
- Lost mileage is recorded and minimised.
- Random or for cause drug and alcohol testing is carried out.
- Cleaning audits are completed.
Working environment
- You will be based at our Heathrow depot working in the traffic office.
- You will be expected to drive when required for operational needs.
Working Hours
- Shift working to an agreed rota, 4 on 4 off shifts Days and Nights available
- Day or Night Controller positions available.
- Day: 05:00-13:00 or 13:00-21:00
- Night: 21:00-05:30
Overtime available.