Migrant Help are hosting an exciting and unique opportunity to recruit a Client Adviser. You will be joining our Central Adviser Hub on a full-time, 12-month fixed term and in return you will receive a competitive salary of £28,639 per annum increasing to £32,612 per annum following successful completion of a 6 months probation period.
This is a home-based role.
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
The Client Adviser role:
The scope of this role is to contribute to the overall success of our organisation in accordance with Migrant Help's visions, values and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone advice. The Central Adviser Hub will primarily be responsible for completing applications and Induction Briefings for new arrivals as well as providing advice and guidance to eligible asylum seekers.
This is a busy and high paced working environment with changes in demand, by working with the Senior Client Adviser and re-prioritising you work, you will be rewarded by seeing how your efforts positively help our clients. The role will involve being in a wide range of operational processes within the AIRE (Advice, Issue Reporting and Eligibility) Contract, developing yourself and the role in the process.
Key responsibilities of our Client Adviser:
- Support Asylum Seekers to complete applications when required, ensuring forms and completed accurately, with the correct level of detail and within required KPIs and timescales.
- Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations.
- Work as part of the Central Adviser Hub team to ensure compliance with all applicable regulatory requirements, policies and procedures, provide the correct advice and guidance to all who require our support. .
- Work as part of the national teams, provide support to asylum seekers within initial accommodation across the UK.
- Ensure that all applications are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales.
- Assist clients to notify the authority of prescribed change of circumstances.
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.
- Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks.
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service.
- Handle calls effectively working in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible.
The above list of job duties is not exhaustive; the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post
Skills and experience we are looking for in our Client Adviser:
- Good general level of education
- OISC level 1 or the commitment to work towards it
- Provided a service to clients over the phone whose first language is not always English
- Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
- Worked with interpreters
- Explained complex information to clients with and without interpreters
- Worked in a multi-cultural environment
- Good clear written and spoken English
- Excellent communication skills both written and verbal
- Excellent organisational skills with good attention to detail
- Good interpersonal skills with the ability to relate to a wide range of people
- Ability to work under pressure and to meet deadlines
What else to expect:
- The post holder would be required to work from home with the willingness to attend any of Migrant Helps offices to offer support where required.
- The post holder will be required to work across 7 days a week in a rotation
- Usual pattern will be hours within 9 and 5 however on occasion (with prior notice), there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs.
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) and Counter Terrorist Check (CTC)
Closing Date: 25 October 2024
If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!