Are you looking for a temporary opportunity within customer service and coordination?
Do you have great communication skills and administrative experience? We are working with a client who aims to support independent living for vulnerable adults. Our client provides a domestic environment embedded into local communities to promote independence, understanding that everyone is individual and may need tailored support.
The role: The Repairs and Maintenance Coordinator will assist in managing and coordinating the reactive repair requirements of our client's properties.
Hours:
Week 1: Friday, Saturday & Sunday : 7pm - 7am
Week 2: Thursday, Saturday & Sunday : 7am - 7pm
Pay: £12.00 - £12.50 per hour
Key responsibilities:
- Act as the first point of contact for clients via the internal Portal, phone, or email.
- Log all reported issues onto the in-house system.
- Manage both reactive and planned works through to completion, ensuring they are delivered within set KPIs.
- Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and compliant standard.
- Follow up as needed to ensure KPIs are met.
- Work with the finance team to ensure alignment between issue references and POs.
- Assist in managing awarded project works from instruction to practical completion.
- Escalate complaints to the appropriate manager.
- Assist in preparing monthly reports and statistics in line with housing association and landlord requirements, as well as senior management.
- Serve as the first point of contact for third-party vendors regarding operational issues.
If you are available immediately and seeking a temporary opportunity, and you have customer service experience, please apply now!