Excellent opportunity for an experienced Credit Controller, based on the Wirral (office based role, not Hybrid)
£25k to £27k doe, + excellent bonus structure based on meeting cash collection targets (both realistic and achievable)
Role:
- Collecting debt in a timely manner to minimise the risk of bad debt to the business
- Working collaboratively with colleagues and external stakeholders ensuring excellent customer service whilst achieving debt collection targets
Responsibilities:
- As Credit Controller you will be managing your allocated portfolio of customers to ensure that our customers adhere to our agreed payment terms
- Dealing with a high volume of customers on the telephone
- Maintaining customer records to minimise delays in receipt of invoices/statements
- Updating the account receivable system credit hound to ensure all collection activities are recorded accurately
- Processing card payments
- Issuing direct debit mandates to customers and entering them onto the system
- Where applicable issuing customers with copy invoices to ensure payment is made
- Establishing strong rapport with customers and the ability to handle conflict resolution with customers
- Statement reconciliations, building WIP statement's to ensure we communicate effectively with customers
- Escalating any issues to the Credit Control Team Leader to minimise risks to the business
- Managing any queries through the query management system
Experience required:
- Ideally 2 years + within a high volume transactions credit control environment
- Confident at handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant
- You should be able to demonstrate a successful track record of cash collection targets, reduced aged debt and minimising bad debts
- Strong IT skills required using Sage, Sage CRM, AMCS, Credit Hound, MS Excel
Desirable -
ICM Level 3
Hours:
Office based, free parking Mon - Fri 8:30 - 5pm