We're searching for a Customer Service and Senior Administrator to provide administrative support with their team to our senior-level team and support our nationwide projects. You will be responsible for professionally interacting with multi stakeholders within and outside of the company, comfortably communicating with customers, managers, and colleagues, and flawlessly handling confidential and critical details.
In this role, it will be crucial for you to effectively manage customer service support, log and update our third-party fire door system, support the survey team in reporting, logging and updating systems.
The ideal candidate will have experience supporting a customer service function, along with excellent administration skills and potentially construction or building experience. They should be well organised and be comfortable managing a team and regularly reporting to the management team .
Job Duties:
- Supervise and oversee the customer service and PMO admin teams
- Ensure efficient and effective delivery of customer service operations
- Maintain and improve quality systems and processes
- Handle customer inquiries and complaints
- Analyse data and generate reports to monitor performance
- Provide training and support to team members
- Manage customer records and information
Knowledge and Skills:
- Skilled in customer service or project management office administration
- Supervisory skills
- Intermediate knowledge of Word and Excel
- Customer service expertise
- Understanding of contact centre methodology
- Strong analytical skills
- Proficient in data input and customer record maintenance
- Excellent communication skills
Required Qualifications:
- Educated to GCSE level C or above in Maths and English
- NVQ related to customer service
Benefits:
- Competitive Salary
- 31 days holiday, increasing to 33 days after 2 years of service
- Paid time off annually to volunteer
- Cycle to work scheme
- Well being – Your birthday off annually (paid), 24hr remote access to a doctor, heavily discounted gym memberships, free access to mental health first aiders and counselling
- Heavily discounted group discount scheme – including Norwich Sun Blinds
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers.
Working Conditions:
- Office-based role in Norwich
- Full-time position, standard office hours
- Occasional travel may be required
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.