A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential
Key responsibilities
- Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales
- Update the Contract Management System and Complaints Database accordingly and in a timely manner
- Own all customer issues through to resolution
- Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Skills/experience
- - Previous complaints handling experience / Case Management
- - Be able to commute to Slough area - hybrid role
- Dealt with Resolving complaints through a final response letter
- Experience of Financial Ombudsman Service complaints
- - Be available immediately for a long term temporary role -with a possibility of becoming permanent
if you haven't heard within 5 working days unfortunately your application has not been successful on this occasion