We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
At RA Venues, we inspire great experiences at some of the UK's leading cultural and heritage destinations. We celebrate great food and legendary service across our portfolio of clients.
We are looking for a talented and experienced Catering Manager to manage and inspire the customer service team to deliver a seamless and effective customer journey. As the Catering Manager you will deliver great service in line within all company policies, procedures and guidelines to exceeds client, customer and Compass objectives in order to drive net growth and improve customer and staff retention.
More about the role:
As the Catering Manager you will be responsible for the following areas:
- Meet the client's vision and goals across the business
- Hold daily briefings with team to engage them on key messages and encourage discussion
- To ensure a 5* service is always delivered
- Compile rotas in line with budget and business needs, making sure that we are not over or under staffed.
- Action plans are completed following customer feedback/ mystery shopper survey
- Training, develop and upskill the team with focus on our bespoke guest experience programme
- Look at how innovation, including the use of technology can enhance our offer and service.
- Seek opportunities to exceed customer and client expectations and increase the turnover
- Oversee all outlets, including the efficient supervision of the breakfast & lunchtime restaurant service
- Delivery of sales budget
- Look at up-selling opportunities
- Responsibility for the departmental Health & Food Safety legislation
- Day to day management of the ordering process and stock control
- Work alongside chef to ensure implementation of onsite production cycles minimising waste
Who you are:
- Operational experience in a restaurant or catering environment
- A team player and able to support the team in the daily operation as and when required
- The ability to be equally proactive and reactive when required using a business mindset to consider all possible outcomes using business base thought processes
- A basic knowledge of P&L that you want to build upon for your own personal development
- Experience managing multiple outlets
- Eye for detail
- Computer literate
- Strong communication skills to both management, team members and customers.
- Strong organisational skills
- Ability to work to strict pressured deadlines
- Flexible working hours including weekends, bank holidays
- The ability to thrive and strive in a fast paced, ever changing dynamic environment
About Us
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0909/41483001/52678738/SU
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!