Your New Company
Hays are partnering with a public service provider to recruit a temporary full-time Event Monitoring Support Officer to provide an event monitoring service (Monday to Sunday).
Your New Role
- Cover shifts and workload as required to continually monitor a computerised event monitoring system for devices across the company network.
- Identify and categorise key system faults, report these efficiently and punctually to respective maintenance teams.
- Track assigned faults from identification through to resolution, ensuring that each fault is closed and associated time taken to resolve is recorded.
- Record notes and update logs on the event monitoring system for each fault.
- Escalate any faults which are not resolved inside service level agreement target times.
- Compile, produce, extract and issue daily, weekly, periodic and annual reports on fault categories, volumes, resolution times, reliability etc.
- Issue and record machine access keys to authorised staff members.
- Report software system faults with event monitoring system to supplier and track through to resolution.
- Investigate customer complaints about device downtime.
- Provide customer telephone support with queries relating to self-service machines.
What You'll Need to Succeed
- At least one year's experience in a clerical or administrative role
- Minimum of 3 GCSEs including Maths and English or have 2 years of relevant experience in a similar post
- Strong focus on customer service
- Ability to identify and triage identified faults
- Able to work on own initiative with a strong will to complete workload efficiently
- Ability to communicate effectively with other colleagues
- Able to work early mornings, evenings and weekends as part of a normal working week
What You'll get in Return
- £12.43 per hour
- 37 hours per week (full-time)
- Temporary until end of November
- Located Belfast City Centre
- Online timesheets with weekly pay
- Access to retailer discounts
- Access to thousands of learning and development courses
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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