Location - Winchester (office based Monday to Friday, 35 hours per week)
12 months Fixed Term Contract
LCP is an award-winning consultancy providing advice on pensions, investments, insurance, energy, health analytics and employee benefits. We advise nearly one quarter of the FTSE250 and half of the FTSE100 firms. We are a team of over 1200 across our various offices.
We are looking for a Central Support Administrator to join the on-site central support team on a 12 month fixed term contract, providing comprehensive administrative support for our Pensions Administration department from our Winchester office.
What will you be doing?
- Answering client helplines where you will be performing security checks, assisting with queries, or taking change of details by telephone in connection with an individual case
- Opening and scanning of post each day; scanning it to the workflow system and distributing to team members in a timely fashion
- Updating and reconciling postal logs (with both physical and electronic post received each day)
- Retrieving archive files on a daily basis, scanning the required case history to the workflow system
- Providing regular support in the scanning of documentation in line with the departmental paperless policy
- Supporting the departments daily printing needs with individual cases
- Supporting bulk print and mailout exercises in accordance with internal deadlines
- Monitoring of the team's mailbox, including the allocation of work to the workflow system
- Updating the Portal post log with any submissions received to the mailbox
- Monitoring our Pension Enquires box, forwarding on the emails to the relevant teams
- Assisting the Pensions Administration department in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos and presentations)
- Updating member records on the Pension Administration system and Member Portal.
- Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and expression of wishes in line with service level agreements
- Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements
- Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches. Issue and update of calendar invites and make travel arrangements.
- Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR
- Updating and informing the team leader and others on the current state of all work in progress and outstanding work
What skills, qualities and experience are we looking for?
- You'll need to be well-organised with some prior experience working within a busy office environment.
- The ability to work using your own initiative as well as part of a team
- You'll thrive on working to tight deadlines and delivering excellent customer service in accordance with either internal or client service level agreements
- You are conscientious, reliable, efficient and have a willingness to learn and help
- Accuracy, attention to detail and flexibility are attributes you will have in abundance!
What's in it for you?
As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:
For you:
- Hybrid working (varies by role and department)
- professional study support (where applicable)
- Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks
For your family:
- Life assurance
- Income protection
- Enhanced maternity/paternity/adoption
- Shared parental leave
For your health:
- 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
- Private medical insurance
- Discounted gym memberships, critical illness and dental insurance through our flexible benefits
- Eye care vouchers
- Cycle to work scheme
- Digital GP services
For your wealth:
- Competitive pension scheme
- Discretionary bonus scheme
- High street discounts
- Season ticket loans
For others:
- Volunteering opportunities
And much more!