Process Analyst
Birmingham
We have an exciting opportunity to join a dynamic programme that will have wide-ranging impacts on how the gambling industry is regulated for years to come. The Operations Improvement programme was set up in 2023 and undertook a comprehensive discovery period to understand how our operational functions need to evolve to be futureproof. The outcomes of our work will have significant impacts on our people, processes and technology. We have completed the discovery phase across the whole programme - Some projects are currently designing change while others are in delivery. We need someone who appreciates how all these strands fit together into one seamless operation but can also own a part of it.
You would be joining an existing Project Management Office team with a wide range of skills and made up of colleagues from across the organisation, including HR, communications, digital delivery and project management.
Over the next couple of months, we will be recruiting several roles, and this is part of a wider campaign to ensure that we have the right skill capability to deliver our work. This is truly an exciting time to be part of our programme and organisation.
The Benefits:
- Salary of circa £38,000
- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days extra annual leave
Key responsibilities
You will:
- Conduct thorough analysis of current operational processes, identifying inefficiencies, bottlenecks, and areas for improvement.
- Ensuring that processes are fit for purpose for new technology being delivered.
- Develop and implement process optimisation strategies to enhance efficiency and improve overall service quality.
- Utilise data-driven techniques to monitor process performance and drive continuous improvement initiatives.
- Design and document 'As Is' and 'To Be' processes, ensuring they align with regulatory requirements and Commission objectives.
- Create detailed process maps, workflows, and standard operating procedures (SOPs) (when required) to support operational consistency and compliance.
- Collaborate with Digital and other Commission departments to ensure processes are effectively integrated with the Commissions technology solutions.
- Work closely with internal stakeholders including Digital, Legal, Policy, Finance and Operations Teams to gather requirements, understand challenges, and develop effective process solutions.
- Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery.
- Facilitate workshops, meetings, and training sessions to promote process understanding and 'buy in' across the Commission.
- Ensure all processes comply with relevant regulatory standards and internal policies.
- Develop key performance indicators (KPIs) to measure process effectiveness and efficiency.
- Ensure the delivery of change is made against a fully auditable process.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.
Skills and experience
Essential:
- Proficient in gathering business requirements and mapping processes at a varying level of detail and translating them into new or improved processes.
- Strong analytical and problem-solving skills, taking a proactive approach to identifying and addressing issues with current processes.
- Excellent communication and presentation skills with ability to articulate complex processes clearly and concisely.
- Ability to work collaboratively in a team environment and manage relationships with stakeholders at all levels of the Commission.
- Ability to create governance, standards, policies, and processes, communicating and getting buy in from stakeholders at all levels.
- Experience of communicating complex concepts to a varied audience, building trust, engaging, and managing expectations of stakeholders at all levels.
- High attention to detail and commitment to maintaining high standards of work.
- Ability to identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option. Ability to resolve conflict in line with our ways of working, as and when it arises.
- You can create the requirements, specification, and design of processes to meet defined business needs. You can work with business and technology stakeholders to translate business problems into technical designs. You can visualise the ideal user service and produce process design ideas and approaches. You can effectively explore different approaches to solving problems.
- Familiarity with Lean Six Sigma methodologies and certification.
About Us:
Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.
The closing date for this role is 20th September 2024.
PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.
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