ROLE OVERVIEW
Role: Service Technician
Reporting to: Community Manager
Property: Royal Albert Wharf, East London
# Of Units: 182
COMPANY OVERVIEW
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA with over 80,000 apartments under management, our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas and UK regional cities. Currently, we have two developments open in Watford and Manchester and another in Birmingham set to open this year, and more in the pipeline.
We are looking for superstar team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first.
ROLE RESPONSIBILITIES
As a Service Technician you are responsible for residents' satisfaction by providing an impeccable maintenance service and day-to-day upkeep of the development. Reporting directly to the Service Manager and working collaboratively with the Community Manager, you will ensure that residents have the best experience, and you will consistently deliver the highest levels of customer service. Below are some of the tasks you'll carry out:
- Work and interact with the residents to diagnose, repair, and resolve their issues
- Monitor, manage and oversee the planned preventive maintenance (PPM) and compliance requirements for your development via our H&S and PPM software
- Perform all relevant safety procedures for your development
- Manage and maintain all safety and maintenance records and documentation ensuring they are kept up to date
- Make sure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure
- Maintain high standards of presentation around the externals to the building, carparks and all common parts including lifts, toilets and lounges.
- Manage any supplier attendance ensuring site rules are adhered to and sign off any completed works
- Attend cyclical defects and repair meetings to discuss trends and highlight concerns
- Manage and maintain the stock of supplies and spares
- Assist with all tasks assigned by the General Manager and work collaboratively to ensure the development is up to an exceptional standard, including bin rotation, cleaning and minor landscaping
The Impact You Can Make
- Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
- Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
- Your community looks perfect, the common areas are spotless, the grounds are beautiful, and your customers are proud to call it home.
- You are confident in utilising a maintenance software app and portal, updating notes, photographs and other key information via the app or portal.
- You can make yourself available during peak periods and emergency out of hour callouts
Your Building Blocks of Success
- Solid record of carpentry, joinery, painting and decorating
- Basic plumbing and electrical experience
- Confident communicator with the ability to build strong relationships and work well within a team
- Flexible and dependable with a go above and beyond attitude
- Resourceful problem-solver able to manage own workload and work proactively
- Ability to interact with residents, clients, and suppliers professionally and enthusiastically
- Tech-savvy for effective communication with the wider team
- H&S compliance experience or IOSH certification