Role Overview
The Senior Relationship Manager will report directly to Strategic Partnerships Lead. In this role, you will be responsible for:
- Working collaboratively with Money Guiders Leads and Operations Managers, to continuously improve the operational delivery of the programme, with a focus on relationship management activities.
O Review, develop, improve, and as appropriate, introduce and embed systems and processes into current ways of working
O Support GDPR requirements, including taking responsibility for Data Sharing Agreements with Money Guiders Partners and contributing to programme wide data impact assessments.
O Review and update programme collateral, working with our Programme Co-ordinator to manage and maintain version / change control.
- Work closely with our Programme Co-Ordinator to ensure the effective and efficient delivery of Money guiders partner practitioners' induction sessions.
- Support the Strategic Partnerships Lead to develop the partner strand and ensure it progresses in line with strategic and scale up planning.
- Take key account management responsibility for an existing portfolio of Money Guiders Programme Partners, building strong and lasting relationships whilst also identifying and progressing opportunities for new partnerships.
- Provide consultative support to programme partners, helping them to deliver sustainable money guidance services, and increasing the breadth, depth and quality of the guidance they deliver
- Ensure programme partners are fully aware of all programme components, and championing the benefits of them aligned to partner needs.
- Capture and provide insight, intelligence and feedback from Programme Partners to inform the future development of the programme.
- Keep abreast of the complex and diverse systems within which the Money Guiders partner organisations and practitioners operate at a strategic, policy and practice level
- Working closely with the UK Partnerships team at MaPS to engage with new potential partner organisations, and to manage ongoing relationships with Money Guiders programme partners
Skills and Experience Required
To excel in this role, you will need to demonstrate:
- Exceptional relationship management skills and the ability to deal with people at all levels, with demonstrable experience and track record in a similar role of key account management, partnership or relationship management.
- Experience of managing process, systems and data & driving operational improvement in the delivery of services,
- A proven ability to influence organisations to gain buy in and engagement.
- Understanding of third and public sector organisations- their challenges and opportunities
- Ability to work autonomously and manage/ influence others to meet deadlines and required standards.
- Excellent written, communication and presentation skills
- Strong organisational, time management and planning skills.
- Strong team player capabilities enjoying matrix working.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- Caring
We care about our colleagues and the people whose lives we are here to transform.
- Connecting
We will transform lives through our ability to make positive connections.
- Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.
What We Offer
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service...