SaaS Client Support Executive, Salary to £50,000 (DOE), Location: London
We are looking for an impressive SaaS Client Support Executive to join a dynamic team providing an exceptional level of customer support within the Insurtech space. The successful candidate will be supporting clients to help resolve software issues, track metrics and build relationships. This opportunity is fully office based in central London with every other Friday off!
Responsibilities
- Supporting external and internal stakeholders
- Acting as 1 st level of support for clients
- Tracking resolution metrics and organising project details
- Identifying and prioritising operational issues to ensure client systems work well
- Proritising support tickets to appropriate escalation team, acting as first line for trouble shooting
- Supporting client success managers in completing projects and testing protocols for product/software releases
Requirements
- 2+ years proven experience in a specialist customer/client support role
- Support experience with Insurtech or SaaS products essential
- Located in the London area
- Experience with Jira/Freshdesk or similar
- Exceptional verbal and written communication skills
Benefits
- Performance- based bonus
- Health Scheme
- Unlimited Days Holidays
- Generous Pension Scheme
- Stock options
If you think you are suitable for this role, then please click 'APPLY' now!??
?Recruitment Note
Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.