The Company:
Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.
The Job:
On behalf of our client we are seeking an Operations Manager. This is to join a professional services company in central Bristol working with the financial services clients. This due has become available due to company growth. As their Operations Manager you will be the central lead and coordinator for the daily task acceptance, triage and allocation of the team as well as supporting the senior management team to establish appropriate processes for scheduling and planning. The role will manage the development and maintenance of the resource plan
Responsibilities will include:
- Providing resource utilisation and forecasting against capacity, suggesting or facilitating actions to balance supply and demand as required to ensure resource is available on various projects or programmes undertaken by the department.
- Ensuring work is allocated appropriately, fairly and efficiently.
- Forward planning to ensure resources are made available in time for project mobilisation as required.
- Ensuring all key resourcing risks are made visible and are managed effectively.
- Establishing and operate governance to make decisions on resource allocation including prioritisation and project timing.
- Working with data, systems and technologies to drive strategic workforce decision making, to produce accurate and commercially focused Management Information
- Manage, monitor and report on chargeable hours figures, timesheet entries and other relevant data used in utilisation by individual / grade / team.
- Developing Workforce Planning best practice and take an active role in building training / coaching
- Working with HR & Recruitment to effectively identify and share resources across the company.
- Supporting the joiner/leaver/returner process, supporting work reallocation and onboarding.
- Developing strong working relationships with a variety of key senior stakeholders as required to build confidence and credibility to assist in resourcing for new projects.
- Assisting the Head of Operations with creation of defined processes and procedures, development and implementation of new IT systems to drive efficiency, data visibility and growth
The Person:
For this role, our client is looking for someone who has strong leadership and people management skills and experienced with managing managers. Ideally you will have worked in a regulated environment where you are used to adhering to rules and governance .
As well as this you will also be:
- Creative and adaptable problem solver comfortable with a fast paced environment
- Experience in supporting and delivering change within an organisation.
- Experience operating in an environment where formal programme governance and controls are required.
- Experience of strategic or operational workforce planning for a major organisation and/ or consulting experience in delivering solutions for clients (Professional Services environment preferred)
- Experience of workforce / resource planning for complex programmes or portfolios
- Experience of using an enterprise project management tool such as ServiceNow or similar.
- Ability to multitask on a variety of resource management projects at any one time.
- Ability to work under pressure and to tight requirement deadlines.
- Great stakeholder management, organisation and communication skills
The Benefits:
Contributory Pension, Group Life, Private Medical Insurance, 25 days' holiday & a flexible benefits scheme.
The Hours:
Monday to Friday 37.5 hours per week Monday - Friday 9am - 5.30pm
The Location:
Central Bristol, no car parking (hybrid working available)
The Salary:
£45-50,000