Our Client is a small but growing team, with a fast-paced workplace culture. They offer fantastic opportunities for you to build on your career due to continued growth. Offering regular training and offices based within a 1-minute walk from Windsor & Eton Riverside train station, this is an amazing opportunity for anyone wanting to get into finance and further their career!
Office hours are Monday to Friday 9am to 5:30pm.
Job Title: Customer Retention Analyst
Your responsibilities are to play a key role in evaluating the financial status of business loan applicants for both new and existing customers, determining the risk of lending to them, and making recommendations based on findings. This includes liaising with the risk department if there are any possible uncertainties or if any second opinions are needed during the underwriting process, as well as liaising with the credit control team to discuss their previous repayment history if/when necessary.
Key Responsibilities:
- Evaluate creditworthiness and risks of business loan applications by analysing financial data including income, business bank statements, HMRC overviews & contractual agreements that can guarantee work.
- Utilize financial and credit data, market trends, and industry data to assess risk and make an informed lending decision to pass onto the risk team.
- Contact the applicant to discuss findings during the underwriting process and address queries raised. Be able to effectively extract the necessary information from the client.
- Maintain an understanding of and comply with all relevant lending regulations, including those from financial regulatory bodies and internal lending policies.
- Prepare and present loan recommendations to the risk committee, detailing applicants' credit histories, financial strengths/weaknesses and other relevant factors.
- Collaborate with Business Development Managers as well as applicants to obtain necessary information and resolve any issues with applications.
- Collaborate with the Credit Control Team, to discuss the client's repayment history, if they are have had previous loans.
- Provide excellent customer service by promptly responding to questions and concerns from loan applicants, explaining the underwriting process, and communicating decisions effectively.
- Continually update knowledge of company's loan products and underwriting standards.
- Determine payment plans for clients who are in financial difficulty, based on the affordability of the business.
- Conduct online investigations for all paying and non-paying clients, to mitigate and prevent any risk whilst they have a loan open with us and keep a record of any findings.
- Offer further funding to existing customers who have had good repayment history, ensuring that they meet our criteria.
Required Qualifications
- Excellent communication skills
- Proficiency in CRM systems and data analysis tools
- Excellent organisational skills and meticulous attention to detail
- Excellent spoken and written communication skills
- Fluent in English