A prestigious hotel, known for delivering exceptional guest experiences through a team of passionate and talented individuals are recruiting for a Head of Guest Services. As Head of Guest Services, you will lead and manage the guest services team to ensure a warm welcome, exceptional service throughout each guest's stay, and a smooth departure experience. Your goal is to consistently exceed guest expectations through service excellence.
Fantatsic Salary £47,000
Complimentary Stays
Team incentives and bonus schemes
Learning and Development
Key Responsibilities as Head of Guest Services:
People & Leadership
- Lead and inspire the guest services team to deliver guest-centric service.
- Recruit, train, and support team members for growth and development.
- Manage schedules, payroll, and staffing within budget.
- Conduct one-on-one reviews and performance development sessions.
Guest Experience
- Be a visible and approachable leader for all guest interactions.
- Build and maintain strong relationships with guests, especially VIPs.
- Ensure personalised service and handle guest issues promptly.
Operations
- Oversee daily briefings and guest recognition meetings.
- Plan for arrivals and departures with attention to details
If you value personal growth, individuality, teamwork, and innovation please apply today!