ICT End User Services Engineer
Grade 6, £32,654 to £37,035 per annum pro rata
37 hours per week, permanent, participation in an out of hours on call rota as required
Based at Melton Borough Council with regular travel between sites of the extended Leicestershire ICT Partnership (LICTP)
Do you want to play a pivotal role in enabling two District and Borough Councils achieve their digital transformation ambitions?
We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
You will work with internal customers, suppliers and colleagues to deliver the highest quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.
You will focus on delivering great customer service and excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.
The End User Services Engineer works exclusively with all technologies and devices that our customers use. You will need to be able to confidently support the following technologies:
- Desktop - Windows 10 & 11, Microsoft365, Teams, Citrix XenApp/XenDesktop
- Mobile - Android and Apple through our MDM (Intune)
- Microsoft Services - Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies - VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
To apply online go to https://jobsandcareers.hinckley-bosworth.gov.uk/ or for an application pack call quoting reference: R310
Closing date: 6 November 2024 Interview date: 13 November 2024
Hinckley & Bosworth - A PLACE OF OPPORTUNITY
Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.