Homeless Prevention & Housing Allocations Operations Manager
Uxbridge
Job Role
Leadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance.
The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be responsible for the effective management of the council's allocation and re-housing services, including maintenance of the housing register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered.
Be responsible for leading and contributing to the delivery of strategic improvements to the service and other corporate, cross-cutting priorities, as required to deliver corporate priorities. This includes working closely with social care services to support the move-on of families to suitable accommodation, leading on cross-service strategies and understanding the impact of housing decisions on other key service areas.
Key Responsibilities
To be responsible for the selection, development and performance of the Homeless Prevention and Housing Allocations Teams in line with the Council's HR policies.
To manage and deliver the range of panels available to enable key groups to access suitable housing and support, ensuring consistency and transparency in decision making.
To be responsible for the management of the service delivering a professional, responsive and individualised service to Hillingdon residents requiring housing advice.
To be responsible for the effective operational delivery of key frontline services, including a timely, high quality casework management service and customer-focussed contact arrangements. This will include developing and implementing clear procedures and professional standards to achieve excellence in day-to-day service delivery.
Be an expert lead and source of advice to Members and Chief Officers in the Council on homelessness and provide quality advice and information to senior managers, Councillors and government departments in respect of performance and policy developments related to housing needs, homelessness and housing advice. This will include the production and presentation of reports to Members and attendance at meetings of Council committees, as required.
To be responsible for and actively review and manage all aspects of service delivery in regard to Housing Act 1996 P6&7.