Customer Service Assistant / Sittingbourne / Hybrid
My client in the retail display space are currently seeking a Customer Service Assistant to join their team on a permanent basis. The main purpose for this role is to progress customers orders through the system and work with internal teams to ensure the project goes smoothly.
Role & Responsibilities:
- Communicating with clients and providing excellent service
- Process sales orders and purchase orders
- General administration duties
- Creating packing lists and export documentation
- Updating customer databases
- Preparing reports on KPIs
- Attending customer meetings with internal and external stakeholders
Essential Skillset:
- Experience working on export documentation
- Good knowledge of Microsoft Office applications especially Excel
- Experience on ERP systems/databases
- Great customer service skills
- Experience of communications with customers both on the phone and written
Benefits:
- Hybrid working following completion of training period
- On site gym
- 25 days holiday plus bank holidays
- Flexi time policy
- Team events
- Future progression opportunities
Customer Service Assistant / Sittingbourne / Hybrid