Aftersales Manager - Burnley Area
The Job:
To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles.
Key Responsibilities:
- To manage all service processes and to ensure all customers receive excellent customer service;
- Maintain standards of performance of the service team through effective coaching and performance management;
- Recruit and select the service team members in line with organisational and dealership requirements;
- Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators within the Centre;
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with Centre operating requirements;
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors;
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted;
- Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner;
- Regularly communicate and interact with members of other departments to develop the business and the Centre team ethos;
- Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements;
- To ensure that confidentiality is maintained;
- Any other duties commensurate with the position.
Objectives:
- Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements.
- To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018.
- To ensure that confidentiality is maintained.
- To follow all policies and procedures as per the employee handbook.
- Any other duties commensurate with the position.
Training:
Full manufacturer training provided.
Benefits:
- Family owned business
- Pension scheme
- 22 days paid annual leave + bank holidays
- Leave increases to 25 days after 10 years service
- Birthday off after 3 years service.
- Uniform provided
- Reduced workshop / MOT rates
- Staff Referral scheme
- Accreditation Programme/ Academy
- Employee of the Quarter Awards
Salary:
Basic -£41k
OTE - £61k
Working Hours:
Mon - Fri -
Sats - As and when required
If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.