We are currently recruiting on behalf of our client for an experienced Housing Officer on a three month temporary contract offering a negotiable hourly rate. The patches/office are across the West & North of Yorkshire. The successful candidate will join the Housing team to provide an effective and responsive housing management service & assist in the delivery of excellent customer focused services.
Day to day duties will include:
- Responding to customer enquiries relating to their tenancy such as relationship breakdown, request to exchange property with another tenant and succession queries
- Investigate and resolve any breach of tenancy such as untidy gardens Identify any support requirements and make appropriate referrals
- Respond promptly to reports of ASB within the agreed service standards and take the lead for dealing with ASB issues on the patch
- Investigate reports thoroughly taking into account the individual needs and vulnerabilities of both victims and perpetrators
- Support the Tenancy Relations Coordinator when dealing with more serious cases of ASB
- Participate in external meetings with the Police and others as and when required
- Undertake routine estate inspections across the patch with Local Monitors where applicable at an agreed frequency
- Accurately record all estate inspections and complete any relevant follow-up works on an on-going basis
- Identify any areas for environmental improvement works in partnership with colleagues in the Property Services
- Ensure properties are let promptly and efficiently when they become void through effective communications with the Choice Based Lettings team (CBL) and colleagues in the Property Services
- Undertake viewings with potential customers and liaise with colleagues within the Income Team to carry out pre-tenancy interviews where required and their attendance at sign-up
- Work closely with colleagues within the Income Team to ensure that customers understand their responsibility to pay their rent
- Undertake visits to discuss rent arrears when requested to do so and to assist in general Shared ownership, and rent to buy properties