Job Title: Aftermarket Readiness Specialist Department: Robotics & Automoation
Location: Frimley, Surrey
Salary: £54,000 - £57,000 (DOE)
Benefits: Medical Plan Options, Dental & Vision Benefits, Wellness Program, Life insurance and more.
Are you ready to step into a role where your expertise in Robotics & Automation can make a significant impact? We are currently seeking a talented individual to join our clients Aftermarket Readiness team as an Aftermarket Readiness Specialist specializing in Robotics & Automation. This pivotal role will report to the Manager - Technical Training and will play a crucial part in supporting the successful introduction of Automation solutions from an aftermarket perspective within the Global Service & Aftermarket Organization.
Key Responsibilities and Activities:
- Coordinate the process of gathering, evaluating, and enhancing technical information and documentation for Automation projects and products to ensure readiness of technical publications and training packages for HYG & dealer service organizations.
- Collaborate with EPO/PDC/BTDC to identify RSPL and determine spare part solutions for the responsible products.
- Act as the primary contact and knowledge base for automated products, providing support to internal, dealer, and supplier personnel.
- Define and manage service level and warranty agreements with suppliers of Automated systems, overseeing technical aspects of warranty claims and supporting the warranty lab.
- Work closely with the Product Improvement Engineering Team to enhance product quality.
- Conduct and organize technical training classes and programs for dealers, customers, and internal staff related to automated systems.
- Develop troubleshooting guidelines and ensure diagnostic tools are aligned with the global strategy.
Requirements:
- Bachelor's degree in automotive engineering or a related field.
- Proficiency in materials handling equipment technology including hydraulics, electrics, electronics diagnostic tools, and automation.
- Understanding of automation applications and infrastructure.
- Familiarity with aftermarket and service organization practices.
- Ability to design, support, and deliver training as a subject matter expert.
- Strong independent work ethic with attention to detail and organization.
- Willingness and capability to travel as needed.
- Language proficiency in English and at least one other European language (German preferred).
As an Aftermarket Readiness Specialist, you will play a vital role in ensuring our service organization is fully prepared and equipped to support new products effectively. If you are a dynamic individual who thrives in a collaborative environment, possesses a proactive approach, and is eager to drive innovation in the Robotics & Automation sector, we invite you to join our team and make a difference.
Join our client in shaping the future of our Robotics & Automation Aftermarket Readiness!
Application Process: We aim to respond to all applicants within 5 working days. If you don't receive a response within this period, please consider your application unsuccessful.
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