Customer Service Administrator
- Based in Epsom
- £26,000 salary
- Monday - Friday, 9am - 5.30pm
- 20 days holiday + bank holidays
- Onsite parking
A highly successful and growing business within the entertainment sector is looking for an experienced Customer Service Administrator who is looking for a career and not just a job.
Job specification:
- Answering emails/phone calls from customers and solving issues.
- Follow the complaints procedure and logging all correspondence.
- Liaising with suppliers and couriers to help organise customer requests.
- Provide troubleshooting advice and arranging spare parts to be delivered.
- Logging customers who may require on site engineer visits.
- Dealing with returns - working closely with the supplier and shipping company.
- Liaising with Engineers and scheduling installations.
- Generating reports for management.
- Implement systems and procedures.
- Check and respond to Google reviews.
- Working on a ticketing system.
Person specification:
- Minimum 2 years' customer service experience with an eye for detail.
- Excellent customer service.
- Handling and resolving problems or experience scheduling.
- A technical mind would be an advantage.
- Able to multi task and prioritise.
- Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
- Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them).
Please send your CV for an immediate interview
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.