I am working with a Housing Developer who have the opportunity to join them as a Customer Service Coordinator. As well as stability they offer the chance to progress within the business
The ideal candidate will have at least 1 years experience working within a customer service department of either a property developer, a housing association or a council. You will need to have the ability to deliver excellent customer service even whilst under pressure & you need to thrive in a fast paced environment
Day to day duties:
- Dealing with questions & queries from customers during their warranty period
- Analysing the problem and diagnosing it as a defect against the warranty
- Responding the emails from customers and monitoring the central customer service inbox
- Being the first point of contact for the customer care team
- Ensuring that the CRM system is up to date
- Once the defect has been rectified closing it on the CRM system
- Communication with the Operatives and booking in their works
- Maintaining good relationships with sub contractors for the specialised works
- Delivering excellent customer service at all times
- Dealing with invoices
If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office