Case Administrator
- Hourly Rate: £19 - £21
- Location: Wimbledon
- Job Type: Full-time
We are seeking a Case Administrator with a strong background in employment-related matters to join our team. The role involves streamlining case load management, ensuring the case database is up-to-date, and managing claims made against the Client. This position requires a minimum of 3-5 years of experience and offers a competitive hourly rate for a standard working week.
Day-to-day of the role:
- Liaise with the Head of Legal Services to review and implement case load management efficiencies.
- Ensure the case database is accurately maintained and up-to-date.
- Oversee the opening of new cases, ensuring all data and claims aspects are logged and processed correctly.
- Manage claims made against the Union, including identifying potential issues and liaising with the insurer to lodge new claims.
- Coordinate the gathering and collating of all necessary documents, adhering to time limits, and writing responses in line with insurer's requirements.
- Communicate assertively, sensitively, and discreetly with individuals at all levels.
- Provide empathetic and supportive responses to enquiries.
- Impart advice in a logical manner and prioritise multiple tasks to meet departmental needs.
- Delegate effectively and manage both personal workload and the work of others.
- Work to tight timescales and under pressure.
Required Skills & Qualifications:
- Minimum of 3-5 years of experience dealing with employment-related matters.
- Excellent communication skills, both on the telephone and face-to-face.
- Ability to be empathetic and supportive while handling enquiries.
- Strong prioritisation skills for multitasking and activity management.
- Effective delegation and workload control.
- Resilience to work under pressure and within tight timescales.
- Proficient in managing information systems.
- Excellent IT skills, including Microsoft Office, Outlook, the Internet, and databases.
- Knowledge of Proclaim or the ability to quickly gain a detailed understanding.
Benefits:
- Competitive hourly rate.
- Full-time hours with a structured work schedule.
- Opportunity to work within a supportive team environment.
- Professional development in case management and legal services.
To apply for the Case Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.