Senior Events Delegate Manager
Leatherhead
Our client is a dynamic, creative Marketing and Events agency who support world leading organizations to create innovative, engagement communication projects.
Within this role you will lead the delegate Managers and Coordinators in the creation, management and successful delivery of event registration and attendee management projects. You will be an expert in the field of attendee management, using innovative and creative suggestions to evolve the company service offering.
Tasks
This role plays a pivotal role in orchestrating and executing pharmaceutical events, including congresses, investigator meetings, and advisory boards. This position demands a strategic thinker, effective communicator, and meticulous organiser with a proven track record in the LifeSciences and pharmaceutical events industry.
- Understand client business objectives & project specific purposes delivering against these throughout.
- Proactively communicate with clients to resolve queries/challenges on allocated projects and act as an escalation point for your team.
- Supporting as required for RFP responses and pitch documentation.
- Attendance at pitch meetings as required, able to present professionally and passionately to external stakeholders at all levels.
- Take ownership for requirement gathering templates and documentation utilised in the briefing process for project based on detailed knowledge of processes and experience in delegate management programmes.
- Produce project timelines in conjunction with assigned Project Manager and oversee the creation and management of timelines within the team.
- Track all major milestones for delegate management across projects within your team flagging any potential clashes or resource issues to the Operations Lead.
- Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLA's.
- Possess excellent time management and the ability to support others to effectively manage their time when working on multiple projects.
- Supervise the creation of effective delegate communications throughout the lifecycle of projects, pro-actively suggesting improvements and changes to suit client requirements and objectives.
- Take responsibility for prompt and accurate client updates of registration data and summaries, interrogating data as necessary to provide meaningful advice and actions for the project.
- Advanced use of Cvent and Microsoft Excel
- Excellent understanding of delegate flight and travel management, including working closely with flight partners to produce a flight analysis per project to ensure we are leveraging cost effective travel options i.e. group travel.
- Excellent understanding of room block management, hotel contracts, and attrition management.
- Take responsibility for prompt and accurate client updates of registration data and summaries.
- Create reports (standard- and client-specific)
- Creation, maintenance and use of invitation list
- Intermediate capabilities with content update (incl. some HTML knowledge)
- Ensure all websites are effectively tested and documented, including client feedback.
- SLAs, clearly showing negotiated cost savings and value adds as required.
- Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis.
Package
- Based in Leatherhead
- £40,000 - £45,000
- 25 days holiday per year plus bank holidays
- Discretional Annual Profit Related Bonus
- Health Insurance
- BUPA Wellbeing App & annual health check
- Wellbeing day
- Pension 4% contribution
- Commission for all New Client Business introduced (5% paid for the first year of business - full details available)
- Flexible Working (Business needs will always prevail however, we are seeking for candidates to work in the office 3 days per week - full details during interview)
Unfortunately, due to the high number of applications PrinceWood Recruitment receive, we are only able to contact shortlisted candidates. Thank you for taking the time to apply.