- Transport Administrator
- Wednesbury
- Monday to Friday
Our client are seeking a Transport Administrator to support their busy transport office based in Wednesbury.
The key responsibilities for the role of Transport Administrator based in Wednesbury will be:
- Communicating effectively with internal and external customers in a professional and friendly manner, ensuring a positive and lasting impression.
- Promptly answering and responding to incoming calls, addressing all customer queries and concerns in a courteous and efficient manner.
- Collaborating closely with the management team to ensure the smooth and efficient operation of the transport department.
- Accurately completing all inbound and outbound paperwork in a timely manner.
- Monitoring and chasing documentation to support the transport operations.
- Producing statistics and reports as required, ensuring data accuracy.
- Performing administrative and filing duties to support the needs of the Transport Department.
- Managing customer orders by ensuring accurate details, timely delivery, and clear communication with depot staff.
- Maintaining a positive, customer-focused team environment while seeking continuous improvements in customer and stakeholder experiences.
- Handling customer and supplier inquiries and complaints, from investigation to resolution.
- Ensuring that customer requirements are administered efficiently, with a controlled and recorded process.
- Ensuring that all work is accurately documented, with clear audit trails for charging and compliance purposes.
- Supporting the process of Continuous Improvement to enhance performance and employee satisfaction.
- Entering accurate data into internal systems and reports.
- Collaborating with the Accounts and Finance teams to ensure customer and supplier expectations are met.
- Maintaining data security and integrity in line with business requirements.
- Creating and compiling customer KPI reports.
- Generating and reviewing customer invoices based on accurate data.
- Tracking and tracing deliveries as needed.
- Coordinating transport activities to ensure smooth operations.
The successful candidate for the role of Transport Administrator based in Wednesbury will be:
- Experienced in administration within a fast-paced distribution or transport environment, with a strong understanding of customer service.
- Proficient in Microsoft Office (Word, Excel) and possess good numeracy skills.
- Detail-oriented with excellent organisational abilities and the ability to work independently.
- A strong communicator, both verbally and in writing, able to build and maintain professional relationships.
- Capable of managing multiple tasks and working to tight deadlines while maintaining a high level of accuracy.
- Flexible and adaptable, willing to take on various tasks and responsibilities as needed.
- Enthusiastic and proactive, with a focus on delivering results and improving processes.
- Motivated by a collaborative team environment and committed to continuous improvement.
- Experienced in financial administration and able to handle basic accounting tasks is an advantage.
The successful candidate for the role of Transport Administrator based in Wednesbury will receive:
- A salary of £26,000 per annum (negotiable DOE).
- A Monday to Friday working pattern on Days.
- Onsite parking.
- Access to a Pension Scheme.
If you are interested in this role, please apply or get in touch.
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