Join Our Team at Interact!
Location
: Office Based: The Poppy Factory, 20 Petersham Rd, Richmond TW10 6UW, London (serviced by train (District, Overground & Southwest) & many buses)
Position
: Retention and Upgrades for Telecommunications
About Us:
Interact area a leading UK customer experience outsourcer, winning Gold Best Contact Centre Culture (Large) 2024. We partner with many leading brands (like EE, BT, The Times and The Sunday Times, Plusnet, and Heinz) to deliver multi-award-winning sales and retentions, CX and digital messaging services.
Role Overview:
Provide support for customers looking to upgrade their existing account or retention.
Engage in text-based interactions—no phone work.
Handle inbound inquiries and explain additional products that might benefit the customer
Manage up to 2 customers simultaneously.
Hours & Pay:
Schedule
: Full-time, guaranteed 38.75 hour week, across Monday – Sunday, 8am – 8pm
An average day:
9 hour shift which includes 7.5 productive hours, 1x15-min paid break, 1x15 min unpaid break, 1-hour unpaid lunch
Salary
: £22,500 - £25,000 OTE (£11.50 per hour) + commission up to £60 per week
Requirements:
- Strong written English skills
- Reliability and punctuality
- Willingness to learn and implement feedback
- Understanding of broadband/mobile data (experience not required - we often train & experience success from people with no previous experience)
- Customer service experience, with past experience working in a call centre, contact centre or support related role a bonus.
Benefits:
- 3-month advance notice of rota scheduling
- Childcare vouchers, free fruit, coffee, and tea
- Comprehensive training and ongoing support
- Beautiful open-plan office in a convenient location
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