Senior HR Administrator
Colchester Outskirts
£30,000PA
9am-5pm- 35hours a week.
We are delighted to be representing an outstanding consultancy service who are looking for a Senior HR Administrator/Advisor to join their established team of HR professionals.
The successful candidate would need to drive due to the location.
Key Responsibilities:
- Responsible for the management of the client telephone and email helpline provision along with project work generated by the HR Business Partner Team.
- To provide exceptional service to our clients in all aspects of work in line with our Company Values and Behaviours.
- To always promote the Company at every opportunity and project a professional image.
- To provide confidential, accurate and efficient administration support to Human Resources and Health and Safety teams, to ensure that client deadlines are met along with specific task deadlines as determined by the Business Partners.
- To provide telephone and email helpline advice to clients on employee relations matters, including discipline, grievance, absence, TUPE etc as required and to record and evidence all advice using the Company CRM system.
- The effective and efficient communication of client issues to the lead Business Partner.
- To Manage a Portfolio of Helpline only and low meeting clients ensuring that all work in their Service Level Agreement is completed.
- To liaise with advisory services on checking current legislation and best practice in relation to all work carried out for clients.
- To assist clients in the management of their employee data using our online HR Platform, including setting up and uploading data to the system for clients.
Human Resources Administration
- Producing Contracts and Offer letters accurately and efficiently, including preparing and producing mail merges for contracts of employment.
- Updating and producing Company Handbooks for clients as requested by HR Business Partners and contact clients to clarify open issues to complete Handbooks and employment contracts in the required time, on behalf of the Business Partner.
- To proofread, check and approve final drafts of clients' company Handbooks and employment contracts.
- To assist with taking minutes for the HR Business Partners at employee relations meetings, such as disciplinary and grievance hearings.
- Responding to client requests for HR Administration
Personal Specification:
- Professional association with the Chartered Institute of Personnel and Development, CIPD 3 or 5
- Sound up to date knowledge of employment law.
- Committed to CPD.
- Generalist practical HR experience at HR Administrator/officer level or above.
- Sound level of general experience in different industries where possible.
- Problem solving.
- Excellent communication skills: Verbal, written, telephone.
- Confidential Professional possessing a commercial business focus.
- Excellent presentation skills, adjusting presentation style according to the client.
- Drafting skills to facilitate the preparation of client documentation.
- Excellent customer service skills
- Facilitating skills – project management.
- IT skills – proficient in Microsoft Office Packages.
- Professional, friendly, adaptable, sympathetic, empathetic.
- Assertive and confident in client handling.