£14/hr
England, United Kingdom
Contract, Variable

Repairs Scheduler

Posted by Building Recruitment Company.

Repairs Administrator

Temporary Opportunity via BRC

Job Title: Repairs Administrator

Location: Cornwall (Hybrid working)

Sector: Social Housing

Type: Temporary Contract 3- 4 Months +

Rate: £14.23 per hour (PAYE including holiday)

Hours: 37 Mon – Fri 9-5

BRC are working with a reputable Housing Association to recruit an experienced administrator on a temporary basis for 3-4 months with the possibility of extension. To support the busy repairs team and contractors delivering works to tenant's properties

Job Information:

  • In this role, you will be responsible working closely with the repairs team, organising and managing the scheduling of emergency repair work orders, customer appointments and inspections to customer's properties
  • Manage inbound and outbound calls to and from tenants regarding repairs to their properties
  • Maintain and manage accurate records in relation to workload, raising and processing orders and collating frequent updates on progress of all works from subcontractors
  • Manage repairs requests from tenants, booking and scheduling appointments with contractors and re-scheduling when necessary
  • Liaise with customers on the phone and via email
  • Answer queries raised by tenants relating to works being carried out, timescales and liaise closely with the trades staff and contractors relating to works
  • Monitor and maintain the scheduling systems to ensure status updates are received
  • To liaise closely with the managers of the service and provide seamless support in the management of cases, ongoing enquiries
  • Attend and participate in meetings with managers and stakeholders

Job Information:

  • Strong administration and organisation skills
  • Knowledge of using computer systems including Outlook
  • Customer service and social housing experience
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