Title: Completions Support Administrator
Hours: Fulltime Mon-Fri
Based on site at our Milton Keynes office Hybrid
Founded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Due to growth within the business, they are now looking to acquire the services of a Completions Support Administrator to be based onsite in their London Office. As a Completions Support Administrator you will be responsible for all premises and facilities related matters for all bank offices and all aspects of Health and Safety.
Key responsibilities
- Administer applications that are post offer with end-to-end case ownership to ensure overall positive broker / customer outcomes.
- Assess and process applications in line with Credit Policy CDD (Customer Due Diligence) guidelines and standard operating procedures to support the aim of the Bank to be recognised as a specialist financier by brokers and customers.
- Support the Bank to deliver an outstanding level of service and be recognised externally for doing so.
- Effective pipeline management. Work cases in an efficient manner utilising the processes and policies in place to contribute to the business meeting agreed Service Level Agreements both internally and externally.
- Work collaboratively with all functions and business areas ensuring excellent customer service.
- Effective management of post offer telephony communications. Managing inbound and outbound calls in line agreed Key Performance Indicators (KPIs).
- Manage all completion related checks prior to funds being released.
- Assist with management of Completions workflow s and managing replies within agreed Service Level Agreements.
- Act as the primary point of contact for all external solicitors, ensuring timely exchange of information and documentation.
- Assist with printing and signing of necessary land registry documents on a weekly basis to be shared with solicitors
Key Skills required.
- Experience within a home purchase plan or other financing related process driven operational team.
- Ability to support and guide colleagues and a passionate about inspiring and nurturing others for sustained employee engagement.
- Service excellence delivery for customers.
- Time management.
- Business strategic planning.
- Fraud risk and compliance awareness.
In return they will offer you:
- A highly attractive reward package: the typical benefits include:
- 25 days holiday entitlement increasing with
- Pension Plan
- Private Medical Insurance
- Dental Cover
- Income Protection
- Life Assurance
- Employee Referral Bonus