Position Overview: The House Manager is responsible for ensuring the safe, compliant, and effective operation of the children's residential care home, in alignment with all regulatory standards set forth by Ofsted and relevant authorities. This role requires an experienced leader who can oversee staff, maintain quality standards, ensure regulatory compliance, and uphold the highest standards of care for young residents.
Key Responsibilities:
Regulatory Compliance and Safety:
Ensure the home complies with all relevant legislation, including Health & Safety, COSHH, Fire, Equal Opportunities, and other Responsible Authority guidelines. Keep up-to-date with new legislation and regulations, communicate these changes to staff, and update policies and procedures as needed.
Quality Management:
Manage the home's Quality Management System, including conducting regular self-assessments and quality audits to maintain certification standards. Plan, organize, and lead Quality Management Review Meetings as required.
Staff Management and Development:
Establish and enforce fair and consistent disciplinary rules, in consultation with senior staff. Oversee staff recruitment, retention, and development, ensuring all team members remain motivated, skilled, and aligned with the home's objectives. Liaise with educational institutions to support training opportunities for staff and residents.
Home Maintenance and Operational Oversight:
Ensure all installations, equipment, and appliances are properly maintained and compliant with health and safety standards. Schedule and oversee necessary maintenance, servicing, and repair work. Maintain all relevant insurance policies for the home and its residents.
Financial Management:
Manage payroll, including staff wage calculations, PAYE, and NI contributions, issuing payments as per employment contracts. Maintain accurate account ledgers and cash books, monitor cash flow, and ensure the home's financial stability and profitability.
Procurement and Supplier Relations:
Maintain and regularly review the preferred suppliers and subcontractors list, ensuring quality service and cost-effectiveness. Monitor consumable stock levels, place orders as needed, and oversee procurement processes.
Stakeholder Engagement and Communication:
Maintain effective communication with staff, residents, and their families. Actively liaise with the Responsible Authority regarding the home's registration and ensure ongoing compliance. Address complaints promptly from residents, families, and staff to maintain a supportive and responsive environment.
Education and Training Support:
Foster relationships with schools, colleges, and training providers to support the educational goals of both staff and resident children.
General Administration:
Handle all incoming mail, conduct general office duties, and maintain up-to-date records. Perform other managerial duties as required to ensure the smooth operation of the home.
Qualifications:
- Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (or equivalent).
- Level 3 Diploma in Residential Childcare (or willingness to work towards Level 5 if not already obtained).
- Safeguarding Training for competency in child protection.
- First Aid Certification for pediatric care or emergency response in residential settings.
- Health and Safety Training for knowledge of safe practices and emergency protocols.
- Food Hygiene Certificate, if applicable.
- Valid Driving License, especially if transporting children is part of the role.
Skills and Competencies:
- Leadership and Management: Proven experience in effectively managing staff, resources, and the daily operations of a residential care home.
- Communication Skills: Ability to communicate clearly and effectively with children, families, staff, and external stakeholders.
- Organizational Skills: Strong organizational abilities to handle various administrative, operational, and financial tasks.
- Problem-Solving: Capacity to address complaints and operational challenges swiftly and empathetically.
- Attention to Detail: Thoroughness in maintaining quality standards, regulatory compliance, and safe home conditions.
This role requires a compassionate, dedicated leader with a commitment to providing the highest quality of care and support to the children and young people in residence.