As a Temporary Customer Service Advisor you will be responsible for handling customer queries via inbound calls ensuring they receive a first class professional and friendly customer experience.
Client Details
Our client is a well-established and leading SME business within the Utilities sector. They are looking for an experienced Temporary Customer Service Advisor to join them on a 3 - 4 month basis with the view of going permanent in their Salford office.
Description
As a Temporary Customer Service Advisor you will:
- Dealing with customers directly over the phone (inbound and outbound) and by email
- Take ownership of a dedicated customer patch and deliver great results from start to finish.
- Undertake key billing, customer service and collections activities on customer accounts.
- Handle key account functions including movers, complaints, payment plans and ticket logging.
- Account cleansing through exception report management
- Administrative duties relating to payments, asset failures, affordability checks etc
- Investigate complex customer queries and provide clear resolutions for customers.
Profile
To be successful in this role:
- 1 year experience within a customer service/contact centre role
- A strong commitment to providing excellent customer service.
- Good communication skills, both written and oral.
- Proficiency in using customer relationship management (CRM) systems.
- Ability to work well in a team and independently.
- Can commit to a 3/4 month temporary role.
Job Offer
In return, our client can offer:
- 3/4 month temporary role that offers weekly pay and the view to go perm
- Great office location
- Competitive pay rate
- Social events
- Many more benefits . . .