Customer Service Administrator, Permanent
Role: Customer Service Admin
Salary: £23,300
Hours: 8.30am - 5.00pm (Monday - Thursday)
Elevation Recruitment Group's Business Support division are excited to be recruiting the role of Customer Service Administrator, for a manufacturing company in Sheffield.
The role of Customer Services Administrator will include:
- Responding to and managing customer contact regarding complaints, queries and products
- Actively managing any issues and escalate immediately where necessary - managing customer expectations through clearly explaining the situation, next steps and potential outcomes
- Ensuring all customer details and communication is correctly recorded and updated
- Demonstrate effective relationship building with sub-contractors and site teams and throughout the company
The ideal Customer Service Administrator will have the following knowledge and experience:
- Evidence of providing an exceptional customer service
- An excellent and professional telephone manner, along with good written communication skills
- Ability to resolve multiple issues and problem solve
- You must be organised, and be able to manage your own workload
If you think this might be the role for you, please get in touch!