Lettings Consultant
Location: Northampton
Salary: £27,000 to £28,000 per annum
We are seeking a passionate Lettings Consultant or an experienced sales person dedicated to delivering exceptional customer service. This role is a fantastic opportunity for a professional in the lettings or sales industry to join a rapidly growing business. As a Lettings Consultant, you will be pivotal in ensuring our developments are fully occupied while maintaining top-tier customer service.
Key Responsibilities:
- Driving Occupancy: Conduct property viewings and negotiate offers with prospective tenants to maximize occupancy.
- Feedback Collection: Gather and relay feedback from prospective tenants to the wider team, aiding in pricing and marketing strategies.
- Operational KPIs: Meet and exceed targets for lease-ups, occupancy rates, net income, and customer satisfaction.
- Tenancy Coordination: Work with the Tenancy Progression team to ensure successful application processing and move-ins.
- Tenant Check-ins: Conduct check-in appointments with new tenants.
- Performance Reporting: Provide regular performance reports to the Lettings Manager.
- Maintenance Reporting: Report any defects or maintenance issues to the Property Management team.
- Data Management: Ensure all systems and data related to lettings activities are accurate and up-to-date.
- Third-party Coordination: Collaborate with third-party agents as necessary.
- Additional Duties: Undertake other tasks as delegated from time to time.
Desired Experience:
- Industry Experience: Previous experience in real estate, residential lettings, or sales; experience in BTR/PRS is preferred but not essential.
- Customer Service: Exceptional customer service skills with excellent verbal and written communication.
- Dynamic Personality: Energetic and driven with a passion for the industry.
- Organizational Skills: Strong organizational skills and attention to detail.
- Autonomy: Ability to work independently, make informed decisions, and take initiative in line with company policies.
- Team Collaboration: A team player who can inspire and motivate colleagues to achieve shared goals.
- Presentation Skills: Proficient in presenting information clearly and professionally.
- Problem-Solving: Innovative problem-solving abilities to identify issues and implement effective solutions.
- Confidentiality: Strict adherence to confidentiality regarding all information and data.
- Career Ambition: Desire to grow within a rapidly expanding company with ample career advancement opportunities.
If this role interests you, please apply online or contact Eden Kendall at for more information.