Anti-Social Behaviour Case Resolution Specialist with previous experience in managing ASB cases and preparing court and legal documents is required to join a well-established housing association based in Staines, Surrey.
Have you worked as a Police Officer or a PCSO / Police Community Support Officer or managed ASB cases within the Housing Sector or Local Authority Setting?
If you have, we would like to hear from you.
SALARY: £34,285 - £36,000 pro rata+ Generous Benefits (see below)
LOCATION: Hybrid working partly from the office in Staines, Surrey(TW18) and partly from home
JOB TYPE: Full-Time, Fixed Term Contract (until end June 2025)
WORKING HOURS: 35 hours per week, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for an Anti-Social Behaviour Case Resolution Specialist with previous experience in managing ASB cases and preparing court and legal documents.
Working as the Anti-Social Behaviour Case Resolution Specialist you will be managing and taking ownership of a caseload of high level complex ASB cases, ensuring the organisation achieves the highest level of customer satisfaction that they can.
As the Anti-Social Behaviour Case Resolution Specialist you will have good knowledge of current housing and ASB legislation, preferably gained from working as a Police Officer or a PCSO / Police Community Support Officer or from managing ASB cases within the Housing Sector or Local Authority Setting, and be up to date case law and have the ability to represent cases in court.
DUTIES
Your duties as the Anti-Social Behaviour Case Resolution Specialist will include:
- Daily management of all anti-social behaviour (ASB) cases across the group, with the ability to read and interpret tenancy agreements and leases to ensure proper handling of ASB according to tenure
- Prepare witness statements which will be relied upon in court
- Work with the in-house legal team and be able to represent the organisation at court hearings
- Maintain excellent customer service, ensuring that you meet the Group's Customer care standards
- Draft and serve NSP's as and when required
- Attend multi agency ASB meetings relating to case management, and the safety/ protection of the community
- Support victims and alleged perpetrators of ASB, giving advice, making referrals, and offering ongoing assistance throughout the life of a case and beyond
- Ensure that IT systems are regularly updated, and effective manual record systems are maintained
CANDIDATE REQUIREMENTS
- Previous experience working as as a Police Officer or a PCSO / Police Community Support Officer or experience managing ASB cases within the Housing Sector or Local Authority Setting
- Experience in preparing court and legal documents, as well as representing cases in court
- Knowledge of current housing and ASB legislation and up to date case law
- Ability to plan and monitor workload and cases
- Exceptional verbal and written communication skills, with experience working with a diverse range of customers or residents
- Has (or willing to study for) CIH Membership or equivalent suitable qualification
- Full UK Driving Licence
- Excellent IT Skills
- Educated to GCSE level or equivalent in Maths and English (Grades A*-C)
BENEFITS
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY...
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JOB REF: AWDO-C12402
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