HR Assistant
- Job Type: Full-time
- Location: Birmingham
- Salary: £25,465.00
We are seeking a dedicated HR Assistant to join a dynamic team committed to transforming train travel into a greener, cleaner, and more comfortable experience. This role is essential in delivering professional and effective first-line HR services to colleagues and managers, supporting people interventions, and maintaining high levels of customer service within the HR department.
Day to Day of the role:
- Maintain up-to-date and accurate HR records using the HRIS for the entire employee lifecycle.
- Provide first-line practical advice and guidance on HR policies and procedures to managers and colleagues, escalating complex issues as necessary.
- Coordinate employee relations casework, including disciplinary, grievance, and performance-related matters.
- Collaborate with the Talent Acquisition Partner to ensure effective onboarding of new hires, including contract accuracy and completion of all necessary checks.
- Confirm and record contract changes throughout the employee lifecycle, escalating when appropriate.
- Support Occupational Health referrals and ensure GDPR compliance in record-keeping.
- Monitor probation periods, fixed-term contracts, and visa expirations, alerting managers to ensure due process and compliance.
- Maintain confidentiality and undertake ad hoc HR administrative tasks as requested.
Required Skills & Qualifications:
- Knowledge of GDPR and secure management of colleague information.
- Understanding of employment law.
- Competency in MS Word, Excel, Outlook, and preferably an HRIS.
- Organised with excellent attention to detail.
- Effective communication skills, both verbal and written.
- Self-motivated with the ability to use initiative.
- Good team player, flexible, confident, with an enthusiastic and positive approach to stakeholder relationships.
- Experience in a service delivery centre, preferably within an HR environment.
- Proficiency in using HR & Payroll systems for data entry/employee management.
Qualifications:
- Level 2 Maths and English desirable or willingness to work towards.
- Level 3 CIPD or desire to study to achieve this.
Benefits:
- Discounted travel for yourself and family
- Opportunities for professional development and growth.
- Being part of a team that is making a positive impact on the environment and customer experience.
To apply for the HR Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. You can also email directly .