Morgan McKinley is looking for an experienced Customer Order Support with previous experience in a similar role to work for a fantastic company in Crawley
If you are a Customer Order Support looking for a Permanent role with Experience of working in a fast-paced office environment you are a team player, collaborative and has a positive attitude please do get in touch.
Job Title - Customer Order Support
Salary - £26,000 - £28,000k
Length - Permanent
Location - Crawley
DESCRIPTION
Responsibilities will include but are not limited to.
- Coordinating customer delivery schedules.
- Following up on and verifying order acknowledgments from suppliers and manufacturers.
- Overseeing order progress with suppliers and manufacturers.
- Managing order modifications and changes.
- Handling and processing customer warranty claims with suppliers and manufacturers.
- Acting as the primary contact for warranties, customer inquiries, and order updates.
- Communicating with customers about incoming stock or potential delays via email or phone.
PROFILE
To be considered for this role, you must:
- Maintain a positive attitude and an open mind in all interactions.
- Exhibit a confident telephone manner when making outbound calls to customers.
- IT literate; a good understanding of Microsoft Office programs such as Word and Excel.
- Be a team player, as the role relies heavily on collaborating with colleagues.
- Demonstrate the ability to collaborate effectively with various stakeholders, both internal and external.
- Ensure professional communication skills, both verbal and written, are consistently displayed.
- Previous experience in Administration or customer service roles.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.