Our client, a leading name in the UK Removals Industry, is seeking an Operations Assistant to join their busy team based in NW London.
In this role, you will assist the Operations Manager in ensuring the smooth and efficient running of the Operations department. This position is integral to the team's effectiveness and requires a hands-on approach, along with flexibility and commitment.
The ideal candidate will have proven administrative experience, preferably in a logistics environment. Strong communication skills, numeracy, and keen attention to detail are essential.
Our client is a friendly, hardworking company that values teamwork and collaboration. They are looking for candidates who respect diverse cultures, lifestyles, and viewpoints and who excel at building effective working relationships.
This is a full-time, office based position. Monday to Friday, 7am - 4pm / 9am - 6pm on rotation.
Main Responsibilities:
- Acting as a point of contact for internal and external stakeholders via email, over the phone or in person.
- Ensuring prompt assistance with queries and advising the Operations Manager as necessary
- Monitor and respond to emails in a timely fashion
- Prepare damage reports in accordance with Company procedure
- Assist the European Controller with their responsibilities
- Maintain accurate daily time and attendance records using Promark and assist with monitoring employee absence
- Administer orders for crates
- Book overnight accommodation and arrange night out money for road crews
- Book and maintain effective working relationships with the Company's roster of subcontractors
- Assist with closing down removal files in accordance with Company procedure and forward them to the relevant department
- Debrief crews when they return to the yard
- Assist with generating job sheets and relevant paperwork for the road crew
- Daily allocation for road and warehouse crews via Moveware
- Respond to requests for information and project support as and when required by colleagues within the Operations team and across all departments
- Work collaboratively with other departments across the Company; dealing promptly with queries as required
- Working with the Operations Manager to produce and maintain departmental SOPs
- Support the Operations Manager with ad hoc administrative tasks to meet business demands
- Proactively recommend improvements and forward suggestions to the Operations Manager
- Provide holiday/absence cover within the department
Benefits:
- Gym: Free core membership at Pure Gym location of your choice
- NEST workplace pension
- Cycle scheme
- Biannual bonus (discretionary based on Company and individual performance)
- Commitment to employee progression via dedicated in-house Learning & Development team
- Employee Assistance Programme
- Onsite parking
- 20 days plus Bank holidays (England & Wales) - Rising to 25 days following 2 years' continuous service