WE talent are proud to be supporting our client in Braintree who are seeking a full-time office based Sales Advisor to join their team
If you have previous Customer Sales experience (retail/telephone/field sales) and are happy working to individual and team targets this role offers a fantastic opportunity to increase your earnings on top of basic salary.
This role is based in the retail sector and you will be taking incoming customer orders and upselling/recommending products. This is very similar to an order taking role and the client prioritises the right products for the right customers. Whilst you will be working to targets they are achievable and reasonable. This would be a fantastic opportunity for someone working in a face to face sales role who wants an office based team role.
- Full-time Permanent
- To work on site in Braintree
- 8 hour daytime shifts over 5 days (to include some weekends - example one Saturday and one Sunday a month with a day off that week to maintain 5 days working)
Responsibilities:
- Take inbound calls from customers wishing to purchase products they have seen in brochures, in advertisements (press and TV), email and online
- Listen, question and understand customers needs to recommend appropriate products for their budget and lifestyle and take the customer through the order process
- Sell appropriately, ensuring customers receive the right items to minimise returns
- Gain customers' trust by treating them with the respect and care you would like to receive using patience and empathy
- Upsell additional relevant products as you move through the order process
- Build rapport with customers, even in complex situations, and maintain the brand's reputation
- Look up product information using the appropriate systems and website
Requirements:
- Excellent communication skills
- Ability and willingness to work to team targets
- An interest to learn about the products to give you the ability to advise customers accurately
- Empathy and understanding towards customer needs
- Ability to handle challenging customer interactions with professionalism and tact
- IT literate and comfortable using CRM systems and software
Desirable:
- Experience in a call centre / retail environment / sales would be a benefit
- GCSE Maths and English or equivalent
Benefits:
- £25k basic salary with estimated annual earnings at £30-35k
- Team awards and incentives
- Join a friendly and supportive team that values collaboration and mutual respect
- Work for a business with a strong social purpose
- Modern, bright offices
- Ongoing training and development opportunities to help you grow your career
- 32 days annual leave (includes bank holidays) with extra days holiday for long-standing employees
- Employee assistance programme - 24-hour confidential helpline to support through any life issues
- Free on-site parking
- Free yearly flu jabs
- 25% colleague discount
This is a fantastic role so if you are curious - apply now for a confidential conversation to find out more!
WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.