Customer Support Administrator
A rare opportunity to join this leading employer. This role would suit an experienced administrator who has excellent interpersonal skills as well as being a competent user of excel.
- £25,000 - £27,000 (DOE)
- Based in Epsom
- Hybrid after probation (1 day WFH)
- 23 days holiday + bank holidays
- Monday - Friday, 9am - 5:30pm
- Free parking
Job specification:
- Assist Managers with complex administration.
- Support all aspects of pre- and post-meeting tasks, including correspondence, phone calls, emails, and updating relevant data.
- Help with research and preparation of management information, including team, management, and board reports.
- Prepare and send standard or customised letters and email responses to customers.
- Maintain accurate records and spreadsheets.
- Provide support to colleagues and departments.
- Assist in training colleagues as needed.
- Build and maintain professional relationships with third parties.
- Attend internal and external meetings as required.
- Perform any other tasks assigned.
Person specification:
- Strong administration experience.
- High attention to detail and accuracy.
- Professional, patient, and calm under pressure; able to work independently.
- Strong organisational, time management, and prioritisation skills.
- Effective communication in all formats (phone, email, letter, face-to-face).
- Confident in decision-making and making recommendations.
- Ability to build and maintain positive relationships with colleagues and customers.
- Quick to learn new skills and adapt as needed.
- Strong analytical skills with the ability to research and gather data from various sources.
- Proficient in Excel, with experience creating and maintaining spreadsheets and preparing MI (including graphs).
Additional Information:
- Private Medical Insurance
- Income Protection
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.