An opportunity has arisen within our client's Information and Governance Team for an experienced Information Officer based at their Headquarters in Central Sheffield, with agile home working.
You will be joining a customer focused team in delivering a high-quality service to the public and internal staff.
Information Officer
Contract: Temporary for 12 months
Hours: Part Time - 18.5 Hours per week (flexitime)
Work Pattern: Monday to Friday 3.7 hours per day
Salary: £25,584 - £27,269 per annum, pro rata. Pay award pending* (Grade 4)
Location: Central Sheffield, S1/ Agile home working
You will have responsibility to manage the Headquarters reception and direct line management of the Administrator Receptionist post and associated duties, to provide a professional welcoming reception and first point of contact to the facility.
You will be responsible for maintaining and developing the Service's Intranet content, working with and supporting departments across the organisation to ensure information is published using software and document management systems.
You will have responsibility for maintaining an up-to-date Service policy and key document database linking this work to the Intranet publishing of documents.
You will manage customer feedback survey processes, ensuring information is issued in a timely manner and returns are recorded and results collated in appropriate systems, analysing and sharing results to identify good practice and service improvement.
You will have the ability and customer service skills to manage a valediction notification process, providing a sensitive customer service role to families of the bereaved to meet their needs in communicating information.
To be considered for the role, you will have line manager and proven customer service experience and excellent communications skills to deliver a quality support service. You will have the ability to work on multiple tasks and be able to organise your working day around immediate customer service requirements.
You will have a good organisation and administration background supported by experience of using Microsoft Office applications particularly Word and Excel. Experience of using a website content management system is beneficial but training will be provided. You should possess a minimum of a NVQ Level 2 Customer Service and/or Administration.
Closing date for applications is 9.00am on Monday 14 July 2025. Interviews will be held week commencing Monday 21 July 2025.
**Interested?
To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.
New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. This employer offers 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years' service to 32 days, followed by an extra day a year up to a maximum of 37 days. They also operate a generous flexi time attendance scheme.
Most of this Service's corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year.
All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. Further information on the scheme, and additional benefits, can be found on the LGPS website.
Other benefits include (but not limited to) - enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union.
This service is committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. They warmly welcome applications from individuals who identify with underrepresented groups within their workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities.
Applications from job share candidates will be considered and all applications will be given equal consideration.
Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake 'regulated activity' which is a term related to working with children or vulnerable adults.
The service's recruitment and selection procedures reflect their commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
If you require any of our recruitment documents in larger print, this can be arranged.
No agencies please.